Medical & Health Appointments
We assist you to attend doctor visits, allied health, therapies, hospital appointments, and pharmacy runs safely and on time. We wait and assist with notes or follow-up instructions if needed.
Companion Support Service
Compassionate support for
Seniors, NDIS participants &
people with disability
We assist with every step of your journey, providing dignity, safety, and peace of mind.
✓ Police-verified drivers
✓ Pre-quoted transparent fares
✓ True door-to-door service
Understanding You, Your Goals & Routine
Every person’s needs are different. We take time to understand your goals, preferences, routines, and any support requirements before we begin. Whether it’s building confidence for community outings, sticking to a medical schedule, or simply having someone to share the journey with, we tailor support around you.
We believe support is more than transport. It’s about trust, respect, and helping you live life on your terms.
About Us →
How we support you
How We Support You
Our service is built around safety, dignity and personalised attention. Every ride is planned with your needs in mind and supported by a team who genuinely care.
Community Access
Support to participate in social activities, community groups, skill-building programs, day programs, and recreational activities.
Shopping & Personal Errands
We assist with grocery shopping, banking, post office, Centrelink, and other essential tasks. We can help with lists, carrying items, and budgeting.
Social & Leisure Outings
Enjoy parks, cafes, movies, events, scenic drives, and social connections with support by your side.
School & Education Support
Safe, reliable support for students traveling to school, TAFE, or university activities, including assistance with timetables and settling in.
Special Needs School Support
We provide patient, consistent support for children with special needs. Includes school drop-off and pickup, assistance settling into class, and communication with teachers/carers if required.
Comfortable SUV & Standard Cars
We use clean, comfortable SUVs and standard cars for all journeys. Plenty of space for shopping, personal items, and support equipment.
Airport & Travel Support
We assist with check-in, baggage, boarding, and getting you settled for flights, transfers, and travel connections.
Business & Work Support
Support for meetings, training, workplace access, and employment-related activities for participants with work goals.
Pet Support
We assist with safe transport for vet visits, grooming, and other pet-related needs.
Respite & Family Support
Short breaks for families and carers while we assist your loved one with activities or appointments.
Home to Community Support
We assist with transitioning from home to community activities, helping with routines, prompting, and confidence-building.
Our Services
Designed to support your journey with comfort, care, and reliability
Airport Pick-Up & Drop-Off Transport Assistance
NDIS Children’s Safe School Transport
Salon & Hairdresser Appointment Transport Assistance
NDIS Social Outings & Day Program Transport
Work Related Trips Assistance
NDIS Social Activities Transport Assistance
4.9 / 5
Passenger rating
5,000+
Rides completed
Why choose us
Why Families Choose Us
We don’t just get you from A to B. We walk alongside you, supporting you from the moment we arrive until you’re safely settled.
Transparent pricing, always
Every journey is pre-quoted. The price we confirm is exactly what you pay. No surge, no hidden fees.
Support at every step
We assist with getting ready, getting into the vehicle, and getting settled at your destination. We wait when needed.
Consistency you can trust
Request your preferred support worker to build familiarity and trust over time.
Flexible payment options
Cash, cards, or invoicing. Plan-managed & self-managed NDIS billing available. Aged care billing supported.
We work with your team
We collaborate with Support Coordinators, Plan Managers, and families to ensure your support aligns with your NDIS plan goals and budget.
Service Area
Areas we serve in Brisbane
North Brisbane to Moreton Bay & Bribie Island
Aspley 4034
Bald Hills 4036
Beachmere 4510
Boondall 4034
Bracken Ridge 4017
Bray Park 4500
Brighton 4017
Burpengary 4505
Caboolture 4510
Carseldine 4034
Dakabin 4503
Dayboro 4521
Deagon 4017
Deception Bay 4508
Lawnton 4501
Mango Hill 4509
Morayfield 4506
Murrumba Downs 4503
Narangba 4504
Newport 4020
Ningi 4511
North Lakes 4509
Petrie 4502
Redcliffe 4020
Rothwell 4022
Samford 4520
Sandgate 4017
Strathpine 4500
Warner 4500
Woody Point 4019
Bribie Island 4507
If you can’t see the area you’re looking for, please call us We’ll let you know if we can service it.
How it works
Simple from start to finish
Getting a ride is easy - we handle everything so you just sit back and enjoy the journey.
01
Contact us
Call or email. We’ll discuss your needs, goals, and any support requirements with you or your Support Coordinator.
→
02
Confirm your quote
We provide a clear, upfront quote based on your needs and NDIS plan budget. No surprises.
→
03
We arrive to assist
Our support team arrives on time and assists you from the very start of your journey.
→
04
Support throughout
We assist with every step — conversation, music, waiting times, and any help you need along the way.
→
05
Settled safely
We assist you until you’re comfortable and secure at your destination before we leave.
Testimonials
What families say about us
Thousands of passengers and their families trust us for safe, compassionate transport.
"
The driver arrived exactly on time, helped my mother from the door, and stayed with her at the hospital until her appointment was done. This is not a cab service - it's real care.
★★★★★
RP
Rajesh Pandit
Son of patient, Delhi
"
My father uses a wheelchair. No taxi ever helped the way Direct Assist does. The driver loaded the chair without being asked, and my father felt dignified through the whole trip.
★★★★★
SA
Sunita Arora
Daughter of passenger, Noida
"
I'm 78 and live alone. My Direct Assist driver has become a true friend. He knows my name, remembers my stories, and always makes sure I'm settled before leaving. I feel so safe.
★★★★★
MK
Meena Kapoor
Regular passenger, Gurgaon
Book a ride
Request your journey
Fill in the form and we'll call you within 30 minutes with a confirmed quote.